Contact
Get in Touch
We'd love to hear from you! Whether you have a question about an order, need product advice, or just want to say hello — our team is here to help.
📧 Email Us
⏱ Response Time
We typically respond within 24–48 hours on business days (Monday–Friday).
📦 Order Support
For questions about your order, please include your order number in your message so we can help you faster.
🌍 Location
Lumive is an EU-based online store serving customers across Europe. Our products ship from trusted supplier partners with delivery times of 7–15 business days.
You can also reach us on social media:
Instagram: @lumivepets
Facebook: Lumive Pets